Privacy Policy

Last updated: August 2026

Speyside Cooperage Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use the Speyside Cooperage website and online shop, how we use it, who we may share it with and your rights in relation to your personal information.

1. Who We Are

The website and online shop are operated by:

Speyside Cooperage Limited
Registered in Scotland
Company Registration Number: SC041812
VAT Registration Number: 266240858

Registered Office:
Dufftown Road
Craigellachie
Banffshire
AB38 9RS

Email: enquiries@speysidecooperage.co.uk
Telephone: 01340 871108

For the purposes of UK data protection law, Speyside Cooperage Limited is the data controller responsible for your personal information.

2. Information We Collect

When you place an order through our online shop, we may collect the following information:

Contact and delivery information

Your name
Billing address
Delivery address
Email address
Telephone number (optional) — provided by you to help us contact you about your order or delivery where necessary.

Order information

We collect information about your order, including:

Products purchased
Quantities ordered
Order value
Order number
Date of purchase
Delivery and returns information
Communications relating to your order

Payment information

Payments made through our online shop are processed securely by Stripe.

We do not need to collect or store your full payment card details ourselves. Payment information is processed by Stripe in accordance with its own privacy and security practices.

Technical information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device information
Operating system
Date and time of visits
Basic information about how the website is accessed

Some of this information may be recorded in technical or server logs to help maintain website security, reliability and performance.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and delivering your order

We use your name, address, email address and telephone number (where provided) where appropriate to:

Process your order
Take payment
Arrange delivery
Send order confirmations
Provide delivery or order updates
Deal with returns, refunds and exchanges
Respond to questions about your order

Customer service

We use your contact information to respond to enquiries, complaints and other communications you send to us.

Website and shop administration

We may use information to:

Maintain and operate our website and online shop
Monitor and maintain website security
Prevent fraudulent or unauthorised transactions
Identify and resolve technical problems

Legal and business requirements

We may use and retain information where necessary to:

Comply with legal and regulatory obligations
Maintain appropriate business and accounting records
Establish, exercise or defend legal claims
Prevent or detect fraud or other unlawful activity

We do not use your information to send marketing emails or promotional communications unless we have a lawful basis to do so and, where required, have obtained your consent.

4. Our Legal Bases for Processing Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we rely on the following lawful bases:

Contract

We need to use certain personal information to process and fulfil an order you have placed with us.

For example, we need your name and delivery address to send your purchase to you.

Legal obligation

We may need to process and retain certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests

We may process certain information where this is necessary for our legitimate business interests, provided that these interests do not override your fundamental privacy rights.

This may include maintaining website security, preventing fraud, managing customer enquiries and improving the operation of our online shop.

Consent

Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

We do not currently use the Speyside Cooperage online shop to collect consent for marketing communications.

5. Who We Share Your Information With

We only share personal information where necessary to operate our business, fulfil your order, provide services to you or comply with legal obligations.

Depending on the circumstances, this may include:

Stripe

We use Stripe to process payments made through the online shop.

When you make a payment, relevant payment and transaction information is processed by Stripe.

Stripe is responsible for its own processing of personal information and provides information about its privacy practices through its own privacy documentation.

Delivery providers

We may provide your name, delivery address and other necessary information to the company responsible for delivering your order.

This may include Royal Mail or another delivery provider used by us from time to time.

Website, hosting and technical service providers

We may share necessary information with service providers who help us operate, maintain, secure or support our website and online shop.

These providers only receive information where it is necessary for them to provide their services.

Professional advisers and authorities

We may disclose information to professional advisers, insurers, regulators, law enforcement agencies or other authorities where this is necessary to comply with a legal obligation or to protect our rights.

6. Payments

Our online shop uses Stripe to process payments.

Payment card information is entered through the secure payment facilities provided by Stripe. We do not store your full payment card number on our own website.

Stripe may process information outside the UK where necessary to provide its services. Stripe has its own privacy policy and information about how it protects personal information and international transfers.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order and transaction information may need to be retained for longer periods to meet legal, accounting, tax and regulatory requirements.

The length of time information is retained will depend on its nature and the reason we need to keep it.

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

8. Customer Accounts

The Speyside Cooperage online shop does not currently offer customer account registration.

Customers can therefore place orders without creating an online shop account.

9. Marketing

We do not currently use the online shop to collect customer information for marketing newsletters or promotional emails.

We do not sell or rent customer personal information to third parties for marketing purposes.

If this changes in the future, we will update this Privacy Policy and provide any required information or obtain consent where necessary.

10. Cookies

Our website uses a small number of cookies that are necessary for the operation of the website and online shop.

These include WooCommerce cookies used to operate the shopping basket and maintain shopping sessions, together with a Stripe cookie used in connection with payment security and fraud prevention.

We do not currently use Google Analytics or advertising cookies.

For further information, please see our Cookie Policy.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request data portability in certain circumstances.
Withdraw consent where we rely on consent as our lawful basis for processing.

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of these rights, please contact us using the details below.

13. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Speyside Cooperage Limited
Dufftown Road
Craigellachie
Banffshire
AB38 9RS

Telephone: 01340 871108
Email: enquiries@speysidecooperage.co.uk

We will respond to privacy enquiries as soon as reasonably possible.

14. Right to Complain

If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

Information about contacting the ICO and making a complaint is available on its website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, online shop, services, legal requirements or the way we process personal information.

Any updated version will be published on this page with a revised "Last updated" date.

16. Contact Details